FAQ

FAQs - Stowaway Sweets

Frequently Asked Questions

Do you offer dairy-free or vegan chocolates?
Currently, we do not have vegan chocolates, but some of our dark chocolates may not contain dairy ingredients. However, all chocolates are processed in a facility that handles dairy.
How should I store my chocolates?
We recommend storing chocolates in a cool, dry place away from direct sunlight. Avoid refrigeration, as it may cause condensation that alters texture and flavor.
Can I create a custom chocolate box?
Yes! Visit our store to hand-select your chocolates or choose from the "Custom" options online.
Do you ship chocolates year-round?
We ship year-round, but warm weather may affect availability. Orders shipping to warm climates are at the customer’s risk.
What shipping options do you offer?
We ship via USPS Priority to aim for delivery within 72 hours from order placement on business days.
Do you accept returns?
Due to the perishable nature of our chocolates, we do not accept returns. If you experience an issue, please contact us.
How do I track my order?
You will receive a tracking email once your order is processed.
Do you offer gift wrapping?
Yes! You can add a gift message and all online orders are automatically gift wrapped.
Can I order in advance?
Yes, you can select a future shipping date at checkout.
Do you offer corporate gifting options?
Yes! Email us for bulk or corporate gift orders.
Are your chocolates nut-free?
We use shared equipment, so we cannot guarantee nut-free chocolates.
How long do your chocolates last?
Our chocolates are best enjoyed within 2-3 weeks of purchase.
Do you offer sugar-free chocolates?
We do offer sugar-free options that are availble upon request. Give us a call or shoot us an email! .
Can I pick up my order in-store?
Yes, select in-store pickup at checkout.
Do you offer seasonal chocolates?
Yes! We offer holiday and seasonal specials throughout the year.
When should I place my Christmas/New Years holiday order?
Every year the dealine for custom holiday orders is November 27th! After this date the only chocolate available for purchase are novelty items and pre-packed assortment boxes.
How do I place an online order?
Visit the How To Order page for step by step instructions.